FAQ

What makes KD Hair Company different from other hair brands?

We offer 100% raw, chemical-free hair extensions with luxurious packaging and exceptional customer service. Our products are designed to cater specifically to black women, ensuring a premium experience that aligns with the "black girl luxury" aesthetic.
Where are your hair extensions sourced from?

Our raw hair extensions are sourced from ethical suppliers who ensure the highest quality hair, free from chemicals and dyes, to provide you with the best possible product.
How can I contact KD Hair Company if I have further questions?

Please visit our Contact page for instructions on how to reach us. We’re here to help with any inquiries or concerns you may have.
How can I place an order?

You can easily place an order through our online store. Simply browse our products, add your desired items to the cart, and proceed to checkout.
What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal for added convenience.
Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us immediately by visiting our Contact Page. We will do our best to accommodate your request if the order has not yet been processed.
Do you offer international shipping?

Currently, we only ship within the United States. We plan to offer international shipping in the future, so stay tuned for updates!
How long will it take to receive my order?

Processing Time: All orders are processed within 10- 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Domestic Shipping Rates and Estimates: All orders are shipped via USPS. Delivery times may vary based on your location and the selected shipping option at checkout.
How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s website.
How do I care for my raw hair extensions?

To maintain the quality and longevity of your extensions, we recommend using sulfate-free shampoos, avoiding excessive heat, and storing your hair in the satin box provided. Detailed care instructions are included with your purchase.
Can I dye or bleach my raw hair extensions?

Yes, our raw hair extensions can be dyed or bleached. However, we recommend consulting a professional stylist to ensure the best results.
What lengths and textures do you offer?

We offer a variety of lengths ranging from 16 inches to 30 inches, and our available textures include bone straight, natural wave, and body wave.
What is your return policy?

At KD Hair Company, we take pride in offering the highest quality raw hair extensions. Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or provide refunds. Please refer to our Returns & Exchanges page for more details.

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